FAQ's


  1. Delivery address

    You must complete all the address fields when entering your order, including the recipient phone number. Please avoid using addresses where you believe the recipient to be absent most of the day.
  2. Delivery times

    Aristo Florist offers same-day delivery on our “Flowers Collection” placed before the “Cut-Off Time”, as allowed in the order process. Delivery times for Flower baskets, chocolate boxes and Teddy and all other products do vary depending upon the supplier and the destination city. Cut off times are indicated in the order process. Normally next day delivery is available.
  3. Special occasions and local holidays

    In general for special occasions the cut off times are adjusted to be at least 3 to 5 days earlier. We will always accept your orders, and in most cases be able to process them on time. However, we cannot guarantee last minute orders for special occasions, and we will make the delivery at the earliest possible date. For special occasions we are unable to guarantee morning or afternoon delivery. Examples: Valentine’s Day: Please place your orders at least 5 days in advance as florists normally stop taking orders a few days before Valentine’s. For last minute orders we may deliver during the days following Valentine’s Day. Mother’s Day: Please order at least 5 days in advance and in general, orders to be delivered for Mother’s Day (Sunday) are delivered the day before, (Saturday). For last minute orders we may deliver the following Monday or Tuesday. Diwali and New Year: Please order at least 5 days in advance and in general all deliveries are made a minimum of 2 days before the Diwali and the 1st January. For last minute orders we may deliver up to and including the 28th of December, and the 3rd January respectively. Local Holidays & Bank Holidays: Please order at least 3 days before. If the delivery date coincides with a local holiday in the destination country, and the local florist is closed, the order will be automatically sent at the earliest opportunity when the holiday has ended. If you believe that any of the above could apply to you then it is advisable to allow extra time for such situations when placing your order.
  4. Products and images

    Products only contain the items listed in the product description. Vases and other items are not included unless stated in the product description and are only used for display purposes. Product photos of Flower Bouquets always represent the medium size. Product photos are a representation of the arrangements and may vary
  5. Substitution policy

    Roses will never be substituted with other flowers or floral products without requesting your confirmation first. Flower arrangements are unique and handmade, so no two are ever identical. Every effort is made to fulfill your order as closely as possible to the product photos and descriptions. In some cases, local florists may not have some items in stock and careful substitutions of equal or greater value will automatically be made. We will always maintain the value and concept of the chosen product. * If an added product is not in stock with the local florist we will add the money paid for the item to the value of the flowers and create a bigger bouquet.
  6. Scheduling deliveries

    Aristo Florist can guarantee flower delivery on a specific day up to 6 months in advance. We cannot guarantee a specific delivery time during the day. On some occasions, the recipient may be called to ensure delivery on the date requested.
  7. Hospitals, hotels and company deliveries

    * Orders to hospitals, hotels or company addresses are not guaranteed, but in most cases arrive as requested. * Please indicate the name and telephone number of the hospital, hotel or company. In the case of hospitals we also need the recipient’s ward and room number. * Aristo Florist will send your bouquet in accordance with the facilities procedures, and cannot be held liable if these procedures prevent successfull delivery, but our local florist will always attempt to do so. * You should note that many hospitals do not permit florists to deliver bouquets personally to individual rooms, and that most ICUs do not permit flowers. Please check with the hospital before placing your order. ******Aristo Florist cannot issue refunds if the delivery failed due to any of the above. ******
  8. Cancellation policy

    ** In the case that you want to cancel an order, you will be given a full refund if you have given us a minimum of 3 days notice before the delivery date. ** If notice is given less than 24 hours before the delivery date no refund will be given. ** Please note that all refunds will be made minus any taxes, charges or currency conversions incurred by Aristo Florist during the transaction.
  9. Duplicated order

    ** If you placed 2 or more identical orders you will receive a full refund for the duplicated order, provided that the local florist does not make and deliver the item. ** If the local florist does deliver the item we cannot give a refund. Aristo Florist cannot be held responsible for duplicated orders.
  10. Change in order details

    ** You may change the order details via e-mail only. Change in order details are only guaranteed if made 2 days before the delivery date. ** If you have given the wrong delivery information we cannot offer guaranteed delivery. In most cases you will be given the opportunity to adjust the information before the delivery date. If the florist reports to us that the delivery address is incorrect we will attempt to contact you and acquire new information, but we are not responsible if we cannot contact you. In some cases we will be able to deliver to a new address free of charge, but this depends on the location of the new address and the expenses incurred by the local florist. In certain cases there may be extra charges.
  11. Price increase request

    ** In some rare cases we may be forced to contact you and request a price increase to successfully deliver the flowers. Working with local florists is a huge advantage with quality and timing; however, it does mean that on rare occasions our local florist may be subject to certain restrictions: ** If the delivery address of the order is a remote place and the florist needs an extra fee for the long distance. ** If certain items are out of stock or market prices have suddenly risen, due to local seasonal changes. ** If for special events or occasions the market prices have risen over and above our advertised supplement. ** If for any other reason there is a need for more money to process the order successfully. ** In all cases we will attempt to contact you and confirm if you wish to add the requested price increase to the order or cancel the order. If the order is canceled you will receive a full refund.
  12. Invalid credit card details

    If you provide us with incorrect or invalid credit card or payment details we cannot process your order. We will attempt to contact you to correct these details, but in all cases you are fully responsible for any issues that arise from providing such incorrect details.
  13. Exceptions

    Aristo Florist is not responsible for: Flowers and preserved items delivered to incorrect addresses supplied by the sender. Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender. Decreased flower and preserved itmes quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender. Flower and cake quality problems, where delivery is delayed due to sender requiring signature upon delivery.
  14. Complaints

    information, recipient information and digital photos clearly showing the product and time of delivery. All complaints must be made as soon as possible after the delivery date, and up to a maximum of 7 days. This is very important to allow us to investigate the complaint correctly with the local florists. After this date complaints cannot be investigated.
  15. RESPONSIBILITIES:

    Aristo Florist is not responsible for failed deliveries when (1) the customer provides an incorrect or outdated address, (2) the gift recipient is on vacation or not home on repeated (2 maximum) delivery attempts, or (3) the customer does not promptly (24 hours) provide a corrected/new delivery address. If the transportation company is forced to return a gift to us after 2 delivery attempts for any of the above reasons, the customer will be charged for the shipping and handling.